Tommy Martin Eagle Canyon - Complaint

<p> </p> <p>Earlier this month, I was contacted by a GM customer service consultant, reminding me of the annual service due on my 2008 Opel Corsa OPC.<br />I was asked if I would like to be contacted by a GM dealership, to which my response was yes please, Eagle Canyon Auto, who has worked on my car since I had purchased it in 2011.</p> <p>To date, that phone call from Eagle Canyon Auto, now Tommy Martin Eagle Canyon, was never received.</p> <p>I called them yesterday morning (27 June 2016) at around 8:15am, to request a quote. The receptionist advised that all their people are busy, she took down my name , my contact number and my registration number and advised that she will get somebody to call me.</p> <p>By 16:00, I had not received a call, so I called back requesting to speak to the Service Manager, I've explained my frustration in trying to get a quote for a 120 000km / 8 year service on my vehicle, to whom I had to confirm my vehicle model 3 times as he took down my details and promised to call me back in a few minutes. It is now 07:30am, 28 June 2016 and I still have not received a call back from the Service Manager, who had promised to call me back in a few minutes.</p> <p>Throughout the 5 years of servicing my vehicle at Eagle Canyon Auto, I had to deal with the below par customer service but continued to take my vehicle to them as I believed the work that was done on my vehicle was more important and of quality than the below par customer service but this is now taking poor customer service to a different level.</p> <p>It seems after Tommy Martin group has taken over and now that Caroline Seekola is no longer employed at this dealership, the service level has dropped to the gutter.<br />I am now searching for another dealership to take my vehicle to, where I will be valued as a customer and hopefully more convenient for me.</p> <p>Kindly intervene before the GM brand gets *****ed by the poor service levels at these dealerships.</p> <p> </p>