Theft from vehicle and shrugging their shoulders

A disturbing incident took place whilst my vehicle was booked in for repairs. The Service manager Norbert was shocked to hear about the theft from the vehicle and promptly instructed me to produce an invoice for the replacement of the ****** items and that I would be re-imbursed.<br> After no feedback (and several messages left for the Service Manager to contact me) I called them back only to get told that this matter now had to be discussed with the Dealer Manager, Gawie.<br> The Dealer Manager then made \an executive decision"to do an about-turn on the original arrangement and I was informed that they would no longer be replacing the ****** goods.<br> I contacted General Motors Head office and was asked to send a letter to this effect. After not getting the feedback as promised"