Service nightmare

There are two key issues at play here, follow-up care post purchase of the vehicle and repair to the audio system. <br> <br> 1. Post purchase service - the following was expected (due) but not executed by Eagle Canyon Motors and its representatives<br> ? Not providing me with the registration papers (3 months late)<br> ? Not providing me with Licence disc (3 months late)<br> ? Not providing me with a spare key (still over due)<br> ? The vehicle should have been picked up from my office but was not<br> ? Your representative, Johannes finally came (one day later) to fetch the car and returned the car late on Friday still with no spare key or police affidavit.<br> <br> 2. Repair to audio system<br> ? It has cost me hours in time and discomfort to have the audio system repaired<br> ? I had to travel without sound from the Cape, due the inability of the agents in George and Mossel Bay to facilitate repairs<br> ? I have been in to your premises four times, without success<br> ? There appears to be a lack of technical support at your facility for even minor repairs<br> ? On my fourth visit Caroline then made an appointment for 25 January. One month after the problem occurred and 7 visits later.