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ndonyana N

1 reviews | Active since May 2017

30 May 2017, 05:09

Service Manager Cut cables on my car in order for them to cancel my warranty and demand money to fix it

<p>I dropped my Chevrolet Spark1.2 LT at GM Midrand as it was having electrical problem. Windows and lights here not working and they were warming sign on the display. The car is still under warrantee so i booked it in to the dealer that was on the end of March 2017. The car was there until the whole month of April, until I got a call that the car was fixed but it need petrol so that it can be tested on the 15 May 2017 around 16:00. 16 may 2017 went to the dealer put petrol and let the test it. When the technician came back he said all is fine. I asked what was the problem and the said the fuse box was damage. They gave me the car I went to Sasol and that when I realise that the wipe water are to spraying. Turn back to the Dealer told the Joshua the consultant who was helping me about the wipe water. He said during back the car next Monday which was the 22 May 2017. Monday morning after I start my car to work I notice that the lights and the windows are not working. On the 22 May 2017When I deliver the car to the dealer, I to Joshua that the electrical problem the car was having is back. After work I went to the dealer and after if its fix. And I was told come tomorrow. On the 23 may after work I went and ask if its fix and I was told tomorrow that will be the 24 may 2017. On the 24 before going to the dealer I called and it was transfer to the Service manager who then said to me, “the rats eat the wire on the car so I have to pay for them to fix”. It was shocking to me as the car was fix before now the problem is back their say wire. I ask him question to find out more he said come I will show you. Went there after work, to see what I was been told and when I arrive the Service manager said to me no is to rat but the car body damage the cables. I ask to see where on the body as I know all wires and body whole are still protect (black rubber like thing). He shows me a whole and a couple of wire that are damage from the looks of the wire it looks like a blade cut. I told him that was never their on my car and I won’t take my car with that on top of all it was still fault and he want me to agree on them fixing the car on my money for which it was going to be understandable it the first time I report the car I was told that it has loose cable or cables are damage their need to be change. My question to him was, “are you saying that this cable damage was done in a week”. He said no and I asked why I am being told now when the first time it was not mention. He then call a guy called Mark, whom I think was the branch manager. Mark take a look at the car and said to me we will fix the issue and cancel your warrantee which I am not sure why. And even now I am still waiting for my car and I use that car daily.</p>

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