PATHETIC RESPONSE FROM CUSTOMER CARE

We have ordered a diesel pipe from Williams Hunt Randburg on the 5th January 2015. To date the part has not arrived. Williams Hunt advised us to take the matter up with GMSA customer care. I logged the complaint through Bassie who in turn advised me that Nathan will be assigned to the case. Nathan is one of the most unprofessional individuals that I have ever come across. His no care attitude and lack of factual information is shocking. This is a 2007 Corsa Utility and he has advised that the part in no longer in production. Furthermore he goes on to state that GMSA will take no responsibility for this matter as the vehicle was repaired by a non GM dealer!!! If this is true than all parts sold via GM dealers carry NO WARRANTY should it be fitted by a non GM dealer. I believe that this is total nonsense and totally against the law.