No communication - Chevrolet Modimolle

No communication - Chevrolet Modimolle I would like to voice out my dissatisfaction with the disservice I have been subjected to by the Hoffman Holdings dealership at Modimolle.

My car was towed to this dealership on 4 March after I had a breakdown on the N1 in Limpopo and I was given a courtesy vehicle. I got a call on the 5th to say the car has been booked in.

The week went by without communication from the dealership then I called the following week on the Monday looking for a status update. I was told the issue was found to be a damaged clutch pipe and clutch cylinder so the car was going to be fixed for free because it is still under warranty.

Later in the week I call on Thursday to get a status update since there had been no communication then I'm told the whole clutch was damaged and had to be replaced then I was sent a quotation. I accepted the quotation and authorised the replacement of the damaged parts. I requested an estimate of when the car might be fixed but got no response. Also I was also told the courtesy car would have to be returned because the problem on the car was no longer a warranty issue. Now I have to rent a car with my own money since I have no car and I have to travel long distances to a funeral.

On Monday 19th March I call to find out when the car will be fixed and I'm told the parts have been ordered and will arrive on the Tuesday 20 March then I will be updated as to how far the work has gone by end of business day. It is now end of business day on Tuesday 20th March but I have not received any communication regarding this issue.

I had to return the rental car because now it is getting expensive to rent. I'm left with no rental car and my car is sitting in Modimolle, for how long I do not know.

My dissatisfaction is due to the lack of communication from the dealership. Every time I had to call to ask of the progress only then I would get information. My second problem is the fact that the car was misdiagnosed then later when the real problem is found I was stripped of the privilege to have a rental car. The third problem is that I am not given estimates of how long I have to wait for my car.

I need my car back because now it will be 3 weeks and I don't have a rental car any more.