General failure

I have recently booked a Chevrolet Captiva 2017 model at Kimberly dealership... I humbly requested on booking that the dealership please finish with my vehicle by 15:00 on the day of booking as I live 350kms away... On arrival I had a Tyre puncture I then proceeded to reception... Which took 45 min to get served further more I had requested for a technician to please change my Tyre... I currently have a dislocated shoulder.. No help arrived I proceed to then change my Tyre on my own the work shop manager very rudely interrupted me proceed to shout at me ... And told me not to change my Tyre... The technicians came and then drove the car flat to the work area which damaged my Tyre... It's really amazing that when you pay R450000 for a new Captiva and get unjust treatment that degrades basic human dignity...