Enough!

<p>This is an email i tried to send to management but every email they gave me was not available.</p> <p> </p> <p>To the Principle Manager</p> <p> </p> <p>I trust you well.</p> <p>I am truly sorry to bother you with something your service staff should be handling but unfortunately I get no reply or assistance from them so I’m hoping you can help me?</p> <p> </p> <p>My company purchased the above vehicle from your dealership in February, brand new.</p> <p>So I would like to start at the beginning so that you can clearly understand my frustration with the vehicle and staff.</p> <p> </p> <p>I contacted your service department in March as my dash board froze (radio etc) and they advised I must just disconnect and then reconnect the battery. Which all worked thereafter.</p> <p>Then on the 25th April I phoned in again as my bakkie would not start in the morning, only in the mornings. So they advised it was an issue they were having with the newer models and that all I needed to do was bring it in for a software update, which I did on the 28th April. Everything worked fine after that.</p> <p> </p> <p>Then I started experiencing the same issue on the 15th of June whereas the vehicle does not want to start in the mornings. So I phoned in again on the 20th June to report the same issue, so they advised they could only help me on the 27th June. I requested that they please help me sooner but it was made clear that it was not a possibility. So that meant another week of push starting my bakkie. So usually I receive a mail to confirm my booking but received nothing so I enquired on Friday (24/06/16) only to be told that the booking was not made so now they would only be able to help me the 5th of July. So that’s when I unfortunately had enough and lost my cool and said they will assist me on the 27th. Bookings said they would phone me back to confirm whether or not it was a possibility, they never did so Monday I went to work, only to receive a call at 7:20 to ask if I will be coming in!, so I dropped everything and rushed through as I just wanted a working vehicle.</p> <p> </p> <p>Andrew phoned me to say I can fetch my vehicle at 13:00 as they did all the tests and all came back negative but they replaced something to do with the spark plugs just in case and asked me just to monitor the problem.</p> <p>The next morning I started my bakkie with hope but only to be crushed as it would not start. I made a recording so that I had proof when contacting the dealership again.</p> <p> </p> <p>So I phoned on the 28th of June to enquire what to do, so they said that I will have to bring my bakkie in and leave it there. So I enquired about a curtesy car as I use my bakkie all day long for work.</p> <p>Andrew said he would have a look for availability and let me know, it’s now a week and a half later and I’m still waiting for him to call me.</p> <p> </p> <p>So with honest tears in my eyes can you please help me??</p> <p> </p> <p>Looking forward to your response.</p>