Engine clicking noise

I have been experiencing an engine issue since I bought my Astra from Reeds. The problem was confirmed by Reeds N1city. They said that GM needs to import a special oil to resolve. This has been going on for months. I feel helpless as GM is leaving and dont know where to get support. A big mistake to buy an Opel. See below my correspondence with Reeds " From: Werner Malherbe ********** Sent: 31 July 2017 07:55 AM To: Achmat Gierdien ********** 'Achmat' <online ********** ********** Cc: Luke van der Merwe ********** Marvan van Zyl ********** Craig Mylne ********** Subject: RE: Complaint Reeds Goodwood

Good Morning Achmat.

Sorry for the delay in response and lack of feedback. The oil required to resolve your concern will only be available in SA for now until later this year. The current feedback is that we need to wait for the release of the oil in SA and that is what we have. Please see a portion of the latest response from GMSA below.

”, this oil is not yet available in the South African market and will only be available during September – and at that time, we will establish the new part number in our system.

Opel has confirmed that Dealers are to keep using the Dexos 2 oil until the new oil is available.”

Unfortunately there is no shortcut around this at present but to wait. As said below Opel remain committed and will not be running away from any concerns.

You are welcome to raise the matter with GM customer services on ***should you wish to take the matter further.

Regards

Werner Malherbe

REEDS N1 City

General Manager

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Website: www.reeds.co.za

From: Achmat Gierdien ********** Sent: 29 July 2017 11:53 AM To: Werner Malherbe ********** 'Achmat' <online ********** ********** Marvan van Zyl ********** Craig Mylne ********** Cc: Luke van der Merwe ********** Subject: RE: Complaint Reeds Goodwood

3 months, a 15000km service and 8000km later….is this oil coming from outer space…all I get is empty promises……where do I escalate this poor service to?

From: Werner Malherbe ********** Sent: 22 May 2017 08:42 AM To: Achmat <online ********** ********** Marvan van Zyl ********** Craig Mylne ********** Cc: Luke van der Merwe ********** Subject: RE: Complaint Reeds Goodwood

Morning Achmat

Ongoing aftersales and parts support will continue for all Opel customers from the existing GM dealer network through the end of 2017. All existing warranties and service plans remain in place and will be honoured beyond 2017.

I trust this answers your question and we will advise as soon as the oil arrives.

Regards

Werner Malherbe "