Disapointed in the service received

<p>I visited the GM dealer at The Glen off the Camaro Offramp on the 24 August 2016.<br /> The reason for my visit to the dealer was to order a new key for my Chevrolett which the existing key was unfortunately lost and therefore not having any spare key I could not use the vehicle.</p> <p>I spoke to a consultant who ordered the key for me and I was not advised by the consultant that two keys need to be ordered as a set. However I was advised by the consultant that I need to bring the key as well as the vehicle to the dealer to have them code the key. I collected the key on the 27 Aug 2016 and then returned home in order to have someone cut and prepare the key to fit the ignition of the vehicle.</p> <p>I then returned back to the dealer on the 30 Aug 2016 to have the key coded to the vehicle and therefore was advised by Jetro the service department manager that I will only be assisted after I have bought the second key and therefore I need to order two keys and he further went on to saying that if he has to invest in another key for the workshop it would be bad business for him and loss to the department because the last time he had a chev optra in the workshop was in February, (bearing in mind I was never advised in the beginning that two keys should be ordered as a set).</p> <p>I had to order another key at my expense where I could not afford another key.</p>