Devious and ********* work ethic

<p>Good day, I received an undesired service from GM Hatfield. I was assisted by Laila Moosa. I wonder if she received any customer service training at all or is it all about the numbers. I took my car in for service. The first thing I asked of her was that she should check the sound coming out when I start the car. I told her she should do quotation and send this to Hollard Motor Xtender. She then took my policy details to liaise with them. When I called her the first time she said the people were not available, I took the liberty to call Hollard and got hold of them. Thereafter I called her back and upon that she said she was on the phone with them and sending the quotation. Cutting the story short; she took time to check the problem which in turn resulted in her ordering the required part late and as a result I ended up getting my car. She in essence never sent or spoke to any Hollard Motor Xtender as on Wednesday when I enquired about the update of the claim she then told me that you don't work with Hollard. I found this very devious and manipulative behavior from her side. What would have happened if I didn't have the finances to settle the bill? I believe she should have told me this critical information prior to continuing with the work. I am left disgusted and very disturbed by her immoral and ********* conduct.</p>