Customer service

I booked my vehicle in for a service 23/06/2015.Events that followed 1.vehicle booked in before 8 am.2.got phone call at 2 to advise they are starting with my vehicle. 3.received call at about 3 to advise what else was wrong and if I could OVERNIGHT my vehicle and I said no and just to service it .4.arrived at dealership before 4 waited till just after5.5.informed by advisor that he will either call me Wed or Thurs.6.Next day(wed) at 9 am called dealership wanting to speak to manager informed he is not available I left a message for him to call me back,by 4 PM he still did not call me so I called him back and he was still not available..7.received a call the Friday to rate the service and I rated the service a zero and still no call from Charles.....I informed the lady of how I was treated .The lady called me back and said that she will sort it out.I received a call the following Tuesday to book in my vehicle for the following week. I was not happy with this and again requested the manager to call me.....guess what it is now almost a week later and no call....In closure I had to OVERNIGHT my vehicle for what, if the parts according to Charles is not available. ...