ST
Shannon T

1 reviews | Active since Aug 2017

08 Aug 2017, 09:56

BE CAREFUL OF BUYING BRAND NEW LEMONS FROM ISUZU / GENERAL MOTORS

<p>I RECENTLY PURCHASED A BRAND NEW ISUZU DOUBLE CAB FROM WILLIAMS HUNT IN DURBAN, AFTER 2 DAYS I NOTICED MULTIPLE ISSUES WHICH RANGED FROM WINDOW MECHANISM TEARING THE WINDOW TINT, BACK SEAT NOT LATCHING TO BLOTCHES IN THE PAINTWORK. AFTER MUCH RUNNING AROUND TO ISUZU'S PAINT/BODY SHOP (WHERE THE BLOTCHES IN THE PAINT WERE ALSO NOTED) THE VEHICLE WAS RETURNED TO WILLIAMS HUNT FOR FURTHER INSPECTIONS. WHILST THERE THE WINDOW MECHANISM AND BACK SEAT WERE REPAIRED. IN THE PRESENCE OF THE WARRANTY ADVISOR FROM WILLIAMS HUNT ONE OF THE BLOTCHES IN THE PAINTWORK WAS SEEN AND HAD AN ORANGE STICKER PLACED ON SAME FOR THE EASE OF THE INSPECTOR FROM ISUZU. 2 DAYS LATER ON COLLECTION OF MY VEHICLE (TO AWAIT THE FINDINGS) I WAS ADVISED BY THE WARRANTY ADVISOR THAT MULTIPLE IMPERFECTIONS WERE NOTED BY THE PAINT SPECIALIST ON MY VEHICLE. I THEN PROCEEDED TO WAIT 2 WEEKS FOR AN UPDATE FROM ISUZU/GM AND WHEN SAME FINALLY CAME I WAS ADVISED THAT MINOR DEFECTS WERE NOTED AND DUE TO SAME NOT BEING A SAFETY ISSUE THAT ISUZU/GM WERE NOT INTERESTED IN RESOLVING SAME. I ASKED FOR A COPY OF THE PAINT INSPECTION REPORT AND WAS ADVISED THAT THEY WILL NOT PROVIDE SAME. I HAVE SUBSEQUENTLY HAD THE CAR INSPECTED BY AN INDEPENDENT PAINT SPECIALIST WHOM HAS NOTED MULTIPLE IMPERFECTIONS/BLOTCHES, CRACKS ETC ON THE BONNET, ROOF AND TAILGATE. I AM NOW STUCK IN A POSITION WHERE I DO NOT KNOW WHERE TO TURN OR IF THE CONSUMER PROTECTION WILL BE ABLE TO INTERVENE, I AM IN THE PROCESS OF TRYING TO CONTACT THE OMBUDTSMAN FOR ASSISTANCE. PLEASE SPREAD THE WORD AND BE VERY CAREFUL WITH PURCHASES OF NEW ISUZU'S ESPECIALLY THE SILVER AS I HAVE BEEN ADVISED THAT THIS IS A COMMON ISSUE</p>

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