Bad Service

<p>I bought my Opel Astra in Feb 2016 at GM Silverton in Pretoria. The car had some minor faults that they fixed but due to the distance from Roodepoort I told them that I will get the surge problem fixed at Tommy Martins Roodepoort. Since then my car has been to Tommy Martins for this problem, they couldn't find anything wrong and I had to take Garreth with me to show him what the car is doing. They have been in contact with Head Office, changed the coilpack twice, plugs numerous times, starter, fuel pump, injectors, airflow meter, etc. The car is still the same and it's has been a year plus that I'm sitting with this problem. I must mention that Garreth has been a great help but he can only do so much.</p> <p> </p> <p>I have made contact with the Customer Care but still no joy out of GM. Lungile Zwane isthe person who is handling my case but I'm not happy with her service at all. I spoke with her on 30 May 2017 and that was the last time I heard anything from her even though her last email said that she will contact me on 03 June 2017. I had to visit Jaques at GM to find out what is happening with my complaint. This is really bad service on another level and I feel that GM must sort out my car or I will be forced to take this to the Ombudsmen due to all the time they have waisted during the year that I own this car.</p> <p> </p> <p>I hope that who ever reads this complaint take me seriously as I'm really sick and tired of running around to resolve this problem. </p>