PA
Pienaar A
1 reviews | Active since Jan 2015
20 Aug 2026, 08:57
Zero service GEMS
I have ordered a sleeping mask trough Sleepnet in Port Elizabeth. It has now been more than a month and GEMS has not approved the mask. They firstly used the wrong nappy code and then had to change it. Nothing has happened since. I have phone 4 times myself with no luck. They transfer you or drop the call. Say that someone will call but nobody does.
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Gems (Government Employees Medical Scheme)'s replyOfficial
20 Aug 2026, 11:08Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply20 Aug 2026, 11:08
Official
Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS