Zero service from GEMS

My parents (whom are pensioners) have app**** for your vitamins and on the 29th of April 2022, GEMS sent a message to say "courier pharmacy has dispatched your parcel TODAY" - tracking number was SK***. Well, they are STILL waiting for this parcel.

After numerous attempts to contact GEMS and several emails sent, there is still no response...and they couldn't trace anything. So pathetic service... And stop wasting pensioners money on phone calls that last 15mins +.

We suspect these vitamins might be "ordered" then sold... I mean where else do they disappear to?

It was ordered under HJ van Rooyen member nr 000733**9