1 reviews | Active since Apr 2017
Zero feedback
<p>I am a potential new member whose questions regarding waiting periods and PMB cover are inconsistently answered and even avoided. Your website contradicts the information provided by your consultants. Your complaints and enquiries email addresses do not respond to my emails, and the supervisor I have been in touch with refuses to answer my questions via email. I am shocked and disappointed by the service level of GEMS!!!</p>
Good day
Thank you for giving us at GEMS the opportunity to respond to you. We are looking into this and will be in contact with you as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for giving us at GEMS the opportunity to respond to you. We are looking into this and will be in contact with you as soon as possible.
Kind regards
The GEMS online team
Hi. I received a phone call and was assured of an official email response, just checking email was sent to **********
Hi. I received a phone call and was assured of an official email response, just checking email was sent to **********
Good day
Thank you for raising your concerns regarding PMB's.
As per our telephonic conversation with you yesterday, we can confirm that in accordance with the Council of Medical Schemes Act, Emergency PMB's are covered regardless of any waiting periods imposed on a membership.
An email confirming the above was sent to the email address provided.
We trust the above is in order.
Kind regards
The GEMS online team
Good day
Thank you for raising your concerns regarding PMB's.
As per our telephonic conversation with you yesterday, we can confirm that in accordance with the Council of Medical Schemes Act, Emergency PMB's are covered regardless of any waiting periods imposed on a membership.
An email confirming the above was sent to the email address provided.
We trust the above is in order.
Kind regards
The GEMS online team
Thank you, email has been received!
Thank you, email has been received!