JS
Jaco S
1 reviews | Active since Apr 2019
15 Sept 2020, 19:37
ZERO CLIENT SERVICE
An COVID-19 Test was done on my wife on 13/07/2020.
We received an letter from GEMS stating that they will pay legitimate COVID-19 tests.
I then received a account from the Pathology which indicated that I still have to pay an outstanding amount as GEMS did not settle the amount.
I feel this letter that you send us is misleading.
I emailed them 5 times and no reaction or even a squeal.
I even called them.
I paid the outstanding amount also.
GEMS has ZERO Customer Service.
GEMS is disappointment and I can not believe they are snuffing my enquiries.
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Replies (1)JS
Jaco S's updateReviewer Update
15 Sept 2020, 19:42 My wife was admitted to the Mediclinic Klein-Karoo on 15 July 2020 (16:10) till 17 July 2020 (18:00) - The R385.00 should have been paid out of the Hospital Benefits ? Please advice.
I emailed GEMS with this enquiry on 09 September 2020 and 6 days later no feedback.
Speaks of the ZERO Client Service.
I emailed GEMS with this enquiry on 09 September 2020 and 6 days later no feedback.
Speaks of the ZERO Client Service.
JS
Jaco S's update15 Sept 2020, 19:42
Reviewer Update
My wife was admitted to the Mediclinic Klein-Karoo on 15 July 2020 (16:10) till 17 July 2020 (18:00) - The R385.00 should have been paid out of the Hospital Benefits ? Please advice.
I emailed GEMS with this enquiry on 09 September 2020 and 6 days later no feedback.
Speaks of the ZERO Client Service.
I emailed GEMS with this enquiry on 09 September 2020 and 6 days later no feedback.
Speaks of the ZERO Client Service.