Your urgent assistance is required for a long cancer patient

My sister is suffering from stage 4 cancer. I've been on the phone with the medical aid since yesterday and I've realised that they are more concerned about commercial protocols than making an attempt to treat the patient. My fragile sister has missed two chemo sessions due to the incompetence and lack of empathy from the medical aid. You are not shy to take her monthly premiums but you cannot assist her, shame on you. During this time if covid-19 patients with lung infections should be given priority however you are placing them at risk with your protocols.