IP
Izanne P

1 reviews | Active since Apr 2017

21 Apr 2017, 09:58

Wrong chronic medicine

<p>When we app**** for medicine via the courier pharmacy we waited 3 weeks before very critic chronic medicine was delivered. When we received our medicine one of my husband's pills epitec is in the wrong quantity.On the prescription it must be 25mg gems send 100mg.This is totally unacceptable to make a mistake like this with this type of medicine.This is a dangerous mistake to make.My husband can,t go one day without this medicine.I want the correct 25mg epitec delivered to him asap.My member number is ********** 91 .I want courier pharmacy to phone me and explain why this happend and how they are going regtify this.My number is ********** 493</p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply21 Apr 2017, 11:55
Official

Good day

Thank you for giving GEMS the opportunity to respond. We are looking into this matter and will provide feedback.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply24 Apr 2017, 13:06
Official

Good day

Thank you for alerting us to your concerns.

We can confirm that, as per our telephonic conversation with you, we have arranged for an urgent replacement of your medicine.

We apologise for any inconvenience caused in this regard.

Kind regards

The GEMS online team