WORST SERVICE EVER

TODAY 17 OKTOBER 2023 I RECIEVED A PHONE CALL THAT AFTER THEY COULD NOT DO THERE PROPER WORK AND ONLY TRACED PAYMENTS TODAY AND OPENING MY GEMS MEDICAL AID ONLY NOW WHEREBY I SEND EMAILS TO GEMS ON SEPTEMBER 2023 WEREBY I STIPULATED THAT I CANT MAKE PAYMENT BUT WILL PAY EXTRA PAYMENTS ON MY MEDICAL AID IN OKTOBER 2023 WEREBY I DID MAKE PAYMENTS 300 EXTRA AND ALSO MY MEDICAL AID FULL COSTS. HOW CAN THEY CLOSE MEDICAL ACCOUNT WHEN ARRANGMENTS WERE MADE AND PAYMENTS WERE MADE AND ALSO EXTRA PAYMENTS FROM THE STATE CAUSE I WAS DECLARED MEDICAL UNFIT? THEN AFTER REALISING THEY MADE A MESS AFTER GOING THROUGH ALL EMAILS AND THAT I MADE PAYMENTS BUT FIRSTLY ACCUSING A CLIENT OF NOT MAKING PAYMENTS AT ALL CLOSING MEDICAL AID WHEREBY I HAVE BEEN FOR 19 YRS IF I WAS SICK AFTER FITS WOULD END UP IN STATE HOSPITAL THROUGH THEIR NEGLET THEREFORE I APPOINTED LAWAYERS TO REPRESENT ME IN COURT