JH
Jaslyn H
1 reviews | Active since Jun 2020
04 Mar 2026, 10:20
Worst medical aid in South Africa!!
We have been trying to get authorization for my father for 2 days!!! This is honestly pathetic!
Worst medical aid!!!
Helpful (0)
Replies (3)0
Replies (3)
Gems (Government Employees Medical Scheme)'s replyOfficial
04 Mar 2026, 14:33Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply04 Mar 2026, 14:33
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
JH
Jaslyn H's updateReviewer Update
04 Mar 2026, 14:35We tried these numbers for 2 days and we waiting over 3 hours which is honestly pathetic!
JH
Jaslyn H's update04 Mar 2026, 14:35
Reviewer Update
We tried these numbers for 2 days and we waiting over 3 hours which is honestly pathetic!
JH
Jaslyn H's updateReviewer Update
04 Mar 2026, 19:11Good evening!
Thank you very much for getting back to us with the swifty reply less than 72 hours.
I did not want to give a bad review but this was unfortunately the only last option to get a response since its been 2 days and hours on a call.
Thank you to Sithembile that gave my mother a call and sorted out my father's hospital authorization number.
We appreciate it and honestly hoping this call centre system thats in place can be rectified and more agents to be placed in these departments.
Warmes regards
Thank you very much for getting back to us with the swifty reply less than 72 hours.
I did not want to give a bad review but this was unfortunately the only last option to get a response since its been 2 days and hours on a call.
Thank you to Sithembile that gave my mother a call and sorted out my father's hospital authorization number.
We appreciate it and honestly hoping this call centre system thats in place can be rectified and more agents to be placed in these departments.
Warmes regards
JH
Jaslyn H's update04 Mar 2026, 19:11
Reviewer Update
Good evening!
Thank you very much for getting back to us with the swifty reply less than 72 hours.
I did not want to give a bad review but this was unfortunately the only last option to get a response since its been 2 days and hours on a call.
Thank you to Sithembile that gave my mother a call and sorted out my father's hospital authorization number.
We appreciate it and honestly hoping this call centre system thats in place can be rectified and more agents to be placed in these departments.
Warmes regards
Thank you very much for getting back to us with the swifty reply less than 72 hours.
I did not want to give a bad review but this was unfortunately the only last option to get a response since its been 2 days and hours on a call.
Thank you to Sithembile that gave my mother a call and sorted out my father's hospital authorization number.
We appreciate it and honestly hoping this call centre system thats in place can be rectified and more agents to be placed in these departments.
Warmes regards