DB
Dorothy B

1 reviews | Active since Oct 2022

30 May 2025, 10:26

WORST MEDICAL AID EVER IN SOUTH AFRICA

My FATHER MR FRANS JAKOBUS MÜLLER MEDICAL AID NUMBER *** HIS ID *** WAS ADMITTED IN HOSPITAL TUESDAY AND AFTER FIRST COMPLAINT ON HELLOPETER WEREBY THEY SPOKE TO MYSELF AND MY FATHER THAT HIS MONEY WILL BE PAID BACK IN 72 HOURS WITH REFERENCE NUMBERS GEMS DID NOTHING. I DOROTHY CATHERINE MÜLLER PHONED GEMS TODAY SPOKE TO MS IVO MS BRUNICA AND WORST MS ALICE WEREBY I SAID I WANT TO SPEAK TO A MANAGER WEREBY SHE REFUSED TO GIVE MANAGER NAME AND SAID WONT CALL ME BACK. MY FATHER HAD A STROKE HE CAN SPEAK HE CANT WALK AND FULL CANCER GEMS WORST MEDICAL AID DONT CARE AT ALL AND AFTER PROMISES REFERENCE NUMBERS SEEM GEMS DONT CARE AT ALL ABOUT PATIENCE AT ALL WEREBY THEY SEEM TO ***** MONEY OF A PERSON WITH CANCER AND STROKE. GEMS WORST MEDICAL AID EVER AND PEOPLE RATHER GO TO A MEDICAL AID THAT PUT THEIR PATIENCE FIRST. I DOROTHY CATHERINE MÜLLER WILL GET A LAWAYERS AND SUE GEMS WITH ALL PROOF. NEVER JOIN GEMS AND IF YOU HAVE TO PAY A DOCTER KNOW I YOUR MIND ALL YOUR MONEY IS GOING TO DISSAPEAR.

0
Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply30 May 2025, 10:37
Official
Good day,

 

 Thank you for engaging with us.  We are following your message, and feedback will be provided. If you have an urgent query, please contact us on:  ***(members) & ***(providers).

 

 Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

 Emergency number: ***(available 24 hours)

 

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We look forward to receiving your positive feedback. 

 

  Regards, GEMS 

DB
Dorothy B's update30 May 2025, 10:49
Reviewer Update
Same promises over and over again Wereby my father had a stroke and weeks ago were promised to pay back his money now waiting period 7 days???? WORST MEDICAL AID EVER AND THEIR 72 HOURS IS GOING TO BE YEARS AND THEREFORE I DOROTHY CATHERINE MÜLLER WILL GET A LAWAYER AND EXPOSE GEMS ON FB EVERYWHERE