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Dorothy B
1 reviews | Active since Oct 2022
25 Feb 2026, 08:56
WORST MEDICAL AID EVER!!!!!!!
WORST MEDICAL AID I HISTORY WHY HANG ON PHONE FOR AN HOUR TODAY 25 FEBRUARY 2026 TIME 08HOO I MORNING CLAIM NUMBER GEM ***1 WEREBY MY HUSBAND WERE DECLINE WEREBY DOCTER ONLY FOUND OUT NOW THAT MY HUSBAND HAS CANCER STILL GEMS DECLINE ALL. HOW. IS THAT POSSIBLE??????? WITH COVID THEY COVERED ALL BUT WITH CANCER THEY IGNORE WHAT KIND OF MEDICAL AID IS THIS?????? STILL ON THE PHONE NO ANSWER WORST SERVICE EVER.
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Replies (2)
Gems (Government Employees Medical Scheme)'s replyOfficial
25 Feb 2026, 09:53Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply25 Feb 2026, 09:53
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
DB
Dorothy B's updateReviewer Update
25 Feb 2026, 09:57Will I get help today or is it again 7days waiting period?????? WOW ATTENTIONS. MY CONTACT NUMBER IS *** AWAITING PHONE CALL.
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Dorothy B's update25 Feb 2026, 09:57
Reviewer Update
Will I get help today or is it again 7days waiting period?????? WOW ATTENTIONS. MY CONTACT NUMBER IS *** AWAITING PHONE CALL.