WORST MEDICAL AID EVER AND THEN CLIENT MAKES PAYMENT AND MAKE ARRANGMENTS THEN IT IS CLOSED????

I recieved an SMS by GEMS THAT MY MEDICAL AID HAS BEEN STOPPED AND THAT I DID NOT MAKE AT ALL A PAYMENT ON THE 30TH OF SEPTEMBER 2023 WHICH I DID WITH PROOF FROM BANK AND ON ENGUIRIES AT GEMS I SEND A EMAIL WHEREBY I SAID IM IN ARREARS WITH PAYMENT AND WILL MAKE EXTRA PAYMENT FOR PERIOD OF 3 MONTHS BECAUSE CAR BROKEN DOWN AND HAD TO BE REPAIRED. WITHOUT CHECKING ON SYSTEM WITH PROOF OF PAYMENT THEY CLOSE MY MEDICAL AID WHILE STATE IS STILL GIVING THEM CONTRIBUTION WHILE DECLARED MEDICAL UNFIT. THIS IS WORSE EXPERIERENCE EVER AND THEN I AM TOLD WITH PROOF OF EMAILS SEND MAKING ARRANGEMENTS AND MAKING PAYMENT ON 30 SEPTEMBER 2023 R1135. 50 Wereby they SAID nou payments were made? What medical aid is this. Worst experienve ever.