WORST AND POOREST ADMINISTRATIVE APPLICATION AND OVERALL SERVICE BY GEMS

I am SUPER FRUSTRATED ITH THE GEMS ENTITY.

I HAVE SINCE SENT AN APPLICATION TO BE A MEMBER and HAD THIS application and ALL ACCOMPANYING COMPLETE AND COMPLIANT DOCUMENTS SENT ON 12 NOVEMEBER 2023 and called their ONLY ENQUIRY line well OVER 450 times to follow up where ALL YOUR REPRESENTATIVES SAID THEY COULD not pick up my identity number on your system and as a result this means I am NOT COVERED YET.

All of these representatives , all they ever do is say "LET ME ESCALATE THE MATTER"😭😭😭😭😫😫😫 I HAVE NO IDEA where and to whom they are ALWAYS escalating to, all 450 times as these CLEARLY MAKES ZERO IMPACT.

GUYS , what kind of regressing and messy administrative processes is the GEMS entity exposing us to 😭😭😭😭😭

I am at my wits end with GEMS.THIS IS BEYOND EXTREME.

Imagine having sent a fully completed application will ALL accompanying documents almost two MONTHS AGO 🙆🏾♀️🙆🏾♀️🙆🏾♀️😭😭, and every single time I call with an hour worth of airtime all I ever get is that USELESS, "I'm going to have to escalate the matter".

Why are there helplines structured in such a way that the first office of contact for new applicants CANNOT DO ANYTHING for thousands of clients but "ESCALATE", escalate what.This is the most abused and depleted I've ever felt in my whole entire life.We are approaching December 15 2023, and the whole 25 000 employees) or however much ), all they can do is escalate 😭😭😫😫😫

Something HUUUUUGE needs to be done about gems and the level of abuse they are willing to expose to ALL their clients.

This is extreme