WORSE SERVICE EVER YOUR STAFF IS USELESS

I HOPE THIS MATTER WILL BE RESOLVED I HAVE BEEN CALLING AND EACH AGENT LINE GETS CUT OFF THEN I CALL AGAIN SAME THING HAPPENS SOMEONE MUST CALL ME I WANT TO KNOW WHY CODE HAS BEEN DECLINED ON AN AUTH PRACTICE NO:***, MEDICAL AID NO: *** , AUTH NO: ***1, CODE DECLINED: CODE 77525 Proton Treatment Complex DECLINED ON AUTH*** THIS MUST RESOLVED ASAP I CANT CALL MORE THAN 5 TIMES AND YOUR LINES ARE CUTTING OFF AN NONE OF THOSE AGENTS CALLS BACK MY CONTACT NUMBER *** THIS MUST RESOLVED AS SOON AS POSSIBLE CALLING GEMS IS ALWAYS A PROBLEM I WONT LIE