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BJT N
1 reviews | Active since Oct 2024
09 Oct 2025, 17:03
Why Is GEMS Still Mandating Marara Pharmacy Despite Widespread Complaints?
I find it shocking that GEMS continues to mandate this Marara Pharmacy, despite numerous red flags and ongoing complaints from many patients. I have personally been waiting for over 11 days for my medication, yet the claim already shows as fully paid. To date, I have received no clear communication or resolution. This situation is not only highly inconvenient, but potentially dangerous for patients depending on time-sensitive chronic medication.
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Gems (Government Employees Medical Scheme)'s replyOfficial
10 Oct 2025, 09:43Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply10 Oct 2025, 09:43
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS