WHY DO WE PAY MORE FOR LESS

AM A MOTHER OF TRIPLETS, I CALLED GEMS REGARDING MY MATERNITY BAG, ASKING THEM TO BRING THREE BAGS AS AM CARRYING TRIPLETS AND THEY SAID THE BAG IS FOR MOTHERS NOT FOR CHILDREN, TO MY SURPRISE THE CONTENTS OF THAT BAG IS FOR A BABY, FOR AN EXAMPLE, IT HAS ONE DENIM SUIT(DELELA) WHO SHOULD WEAR IT AND WHO SHOULDN'T WEAR IT? AND THE CONTENTS OF THAT BAG ARE VERY FEW COMPARED TO THE CONTENTS OF PREVIOUS YEARS THAT I SAW FROM MY FRIENDS.GEMS IS GOING TO DEDUCT MONEY FOR THREE BABIES, SO WHY ONLY ONE CHILD, SHOULD BENEFIT? THATS IF THEY REGISTER THEM BECAUSE I SENT MY BABIES REGISTRATION DOCUMENTS TWO WEEKS BACK AND I HAVEN'T RECEIVED ANY RESPONSE FROM GEMS, EVEN AFTER ALL MY EFFORTS OF CALLED AND EMAILING THEM. ALL I GOT WAS AN AUTOMATED EMAIL THAT SAYS THEY WILL COME BACK TO ME BUT THEY WILL NEVER DO UNLESS AFTER THREE MONTHS, ALL AM EXPECTING FROM SO CALLED MEDICAL AID IS TO RECEIVE A BILL FROM THE HOSPITAL THAT WILL BE SAYING THEY DIDNT PAY THE HOSPITAL AND GEMS WILL SAY THEY DIDNT RECEIVE ANYTHING FROM ME! GEMS GET YOUR ACTS TO GET HER BEFORE YOU LOOSE MORE AND MORE MEMBERS!