WHAT A DISGRACE FOR A MEDICAL AID.

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Gerda B

What a disgrace. I sent 10 emails they responded to none and it is very urgent. my husband is still not on the app where I want to submit a claim under his name. Email replies does not happen at all it is terrible service.

Helpful (0)

Replies (2)

Gems (Government Employees Medical Scheme)'s replyOfficial

29 Oct 2025, 13:54

Good day,

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***.

We look forward to receiving your positive feedback.

Regards, GEMS

Gems (Government Employees Medical Scheme)'s reply29 Oct 2025, 13:54

Official

Good day,

Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.

Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***.

We look forward to receiving your positive feedback.

Regards, GEMS

Gerda B's updateReviewer Update

30 Oct 2025, 14:15

I am currently in meetings so I cannot speak contact me via email so i can answer all questions. ***

Gerda B's update30 Oct 2025, 14:15

Reviewer Update

I am currently in meetings so I cannot speak contact me via email so i can answer all questions. ***