What a bunch of *********** people

Let's try to make this short. I've been following up with Gems to ask why they did not pay the full amount for an emergency C-Section my wife had to undergo when our baby was due. I've been following up from the 5th of Dec already, I have a log of the date and times I phoned them.

Today when I phoned I was told yet again that they are still awaiting on feedback regarding my escalation. This is just ****** ridiculous! Every time I phone they tell me that I need to phone back after 2 weeks again as they are awaiting feedback. This has no become a lame and old excuse. A lady called Oradile assisted me today and she told me it normally takes about 2 weeks to get this resolved, So I was actually laughing here as I phoned 2 weeks back previously and they also told me to phone back. So it has been 2 weeks already, more than 2 weeks actually!

I asked Oradile to put me through to the customer feedback review number. At first she hesitated saying that the service no longer works and they done away with it. But I insisted she put me through to rate her service delivery. And wouldn't you know it the service was still working! So she blatantly **** to me over the phone. How is that for treating your client base??

This medical aid is such a waste. Wished we could have moved to another company so that they can't force government employees to make use of them.