Wake up Gems claims department!

Gems, you just can't get a very simple thing right. I'm so frustrated, annoyed and totally disgusted in the poor service from the claims department. I once again have an unpaid urine test! I'm pregnant, and on the care programme, so I have 9 tests available. You've only paid for 4 (after I wrote a horrible review on hello Peter less than a month ago). This is not acceptable!

On 10/12/2020 I complained about the exact same issue after struggling for an entire month to get any feedback from Gems. Shortly after submitting my review on hello Peter I was contacted by a complaints liaison officer who promised to resolve the issue before close of business which he actually did. He also promised that this problem would not occur again... Unfortunately it's the same **** on a different day.

I called Gems this morning and spoke to Dwayne who sounded like he was still hungover from Christmas, he showed absolutely no interest in resolving the issue. He simply said that he'll escalate the matter to 'back office' and gave me a reference number. My reference number is MH ***9. I am so fed up with dealing with the same issue continuously with Gems, it's highly unprofessional. I'd appreciate it very much if someone in a management position could contact me TODAY to resolve this issue for good. I refuse to keep calling once a month because someone in your claims department is not doing their job.

The only way to get any type of response from Gems is to complain about their ********** service on hello Peter.