WAITING ON AUTHORISATION SINCE 21 AUGUST

Member *** Dependant 03 requires 2 surgical procedures by same surgeon. One is dental and the other is removal of tumour on jaw. Letter from Dr sent to various recipients at Dental Auth and Hosp auth on 21 Aug. 24 Aug email received from Primecure stating that they have approved dental and forwarded to MHRS for assistance. I followed up on 26 Aug with email. Called on 28 Aug, spoke to Lindiwe, who first told me that there was no letter on system and then told me to wait for auth. I have once again called this morning and spoken to Ashley who now claims that a request for further motivation was sent to my husband (at an email address that does not exist) and Dr Fakir on 28, 29 & 30 Aug. I highly doubt this ever happened as 29 & 30 Aug are a Sat and Sunday. Furthermore, I have emailed complaints@gems on 28 Aug as well and no surprise, but I am still waiting on a response from them. GEMS admin is utterly pathetic. Surgery is scheduled for tomorrow and at this rate I will never get an auth number. WHAT THE HECK DO WE BELONG TO A MEDICAL AID FOR?????