Waiting for an AUTH for 8 weeks - still no feedback

<p>practice no: ***</p> <p>member no: &nbsp;697887</p> <p>Service date: 10-01-2016</p> <p>&nbsp;</p> <p>24-02-2016 quote and motivation submitted via email</p> <p>27-02-2016 Recieved and escelated by BUSI Ref: MH ***1</p> <p>05-03-2016 No feedback spoke to FELICIA, Ref: MH ***3</p> <p>19-03-2016 Instructed by LEANORD, to fax the quote and motivaiton to him directly ***</p> <p>29-03-2016 spoke to MIRIAM, she stated that no documentation was recieved, but then she said she can see the documents... there was a backlog in applaince department Ref: &nbsp;150416QRFR1M</p> <p>&nbsp;</p> <p>To date: no AUTHORIZATION recieved, been waiting 8 weeks!</p> <p>account will be a stale claim tomorrow, because GEMS HAS A BACK LOG!</p> <p>PATHETIC</p>