Very poor service from GEMS

Good day

I don't know what more to do to get this matter solved. On the 14th of February 2019 i send an application form to add Chantelle van der Walt as a student dependent. From that day on till now i have received nothing but empty promises. I have been on the phone with several of Gems consultants all of them telling me everything is in order and still a month later and no response.

Today i spoke to a lady again and the same thing happen. Sorry sir we did receive all the documents and we did send it to the membership department but now suddenly there is a waiting period until 1st of July 2019.

This is nonsense all the other consultants said everythin is in order and now what.

Never in my life was a treated this way by any medical aid? How can you be pleased with this service?

Form 14th of February 2019 up until now the 7th of March 2019 and no answer.

I have ask to do this as quick as possible as she needs to be on a medical aid from 1st of April 2019.

And if there is a waiting period then the fault was on your side not mine and then i will take this matter further to the papers.

Can someone please just stand up and deliver a service which i am paying for and solve this matter, or even just REPLY.

Thank you

Pieter Jacobus Barnard ********** 233