Very Poor Service

Frustrated with GEMS employees, my daughter is supposed to go on Surgery tomorrow, I have been trying to get the authorisation number but I have been sent from pillar to post. so far I have spoke to about 11 people there but with no help. my reference is GEM***4. 1 Code is apparently delaying all six codes, I need the authorisation number so that I can book the bed. Just conversing with GEMS employees depressed me more than the actual surgery that my daughter is going to have.