1 reviews | Active since Jul 2016
Very poor customer service GEMS.
<p> We phoned in June of this year about our complaint, GEMS did not respond to our query. We subsequently followed up with another complaint, still no response or feedback after a month. Our daughter phoned again today and was on-line with the call centre agent Kenneth, who couldn't give us a definite answer, we then asked to speak with a Team leader, wasn't able to as we were online for 40 minutes, very poor customer service.</p>
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
We can confirm that the account for services rendered on 7 March 2016 was paid on 29 July 2016. Please note that the account was settled from the PMB benefit category.
We apologise for the delay in processing the account and for any inconvenience caused in this regard. We trust the above is in order.
Yours in service
The GEMS Online Team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
We can confirm that the account for services rendered on 7 March 2016 was paid on 29 July 2016. Please note that the account was settled from the PMB benefit category.
We apologise for the delay in processing the account and for any inconvenience caused in this regard. We trust the above is in order.
Yours in service
The GEMS Online Team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
We can confirm that the account for services rendered on 7 March 2016 was paid on 29 July 2016. Please note that the account was settled from the PMB benefit category.
We apologise for the delay in processing the account and for any inconvenience caused in this regard. We trust the above is in order.
Yours in service
The GEMS Online Team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns.
We can confirm that the account for services rendered on 7 March 2016 was paid on 29 July 2016. Please note that the account was settled from the PMB benefit category.
We apologise for the delay in processing the account and for any inconvenience caused in this regard. We trust the above is in order.
Yours in service
The GEMS Online Team