Very bad service! Your Health is not GEMS concern

Member nr ***a ID ***

Infusion (intravenous treatment)

ICD 10 -0206

0190 – D50.9

0201 Sent numerous emails, called mutliple times- tried everything to get authorization so I could receive chronic iron drips which I despretely need/ this is a risk to my health.

Just gets declined without any explanation everytime!

When you phone you will hold and hold just to be cut off.

Even sent a mail to the complaint department at Gems, they are not even getting back to me.

This is also not the first time that I have had to complain about Gems, seems like things are just getting worse.

Hoping that in some way this will be resolved- as if I do not get the treatment there are health risks that Gems will be liable for.

Regards, Amelia Olivier ***/ ***