Vary bad service

It's disheartening that in these very bad economic days in our country. I have still chosen to retain my membership yet the service I have received is not worth every penny I part with. I consulted a specialist on the 4/12/2023. As advised on the 05/12/2023 called medical aid for assistance with regard to claim. I spoke to Helen Malatji who emailed me all relevant documents including the affidavit as my bank details have changed. On the 09/12/2023 I forwarded my Babk statement, Affidavit, Reciept as POP for claim. On the 17/12/2023 forwarded email enquiring about progress. As always I received prompt response that my matter was recieving attention I'll be allocated an agent to call me back. On the 18/12/2023 no call still I forwarded email expressing my disappointment on the snailpace and silence of gems. On the 19/12/2023 I eventually called customer service .Skhumbuzo Khoza answered my call.I later received his email that my documents were Incomplete. On the 26,/1/2024 I followed up progress with no joy. Instead I was informed that the bank affidavit I submitted was not done at SAPS . I made efforts to re do it and went to SAPS for affidavit confirming changed bank details. On the 16/2/2024 I called again monitoring progress since I'm not a priority to gems. With all its resources it felt my reclaim wasn't urgent hence I have to always probe for progress. I was then informed my I needed to submit invoice. Which I did and it was not the first time. I eventually recieved emal from gems on 28/2/2024 that payment has been finalized. To my shock today 6/2/2024 when enquiring Lerato informed me money was paid to the very non existing bank account. They have on their system yet I submitted affidavit confirming babk details. Its a shame to say the least