HJ
Heloise J

1 reviews | Active since Sept 2009

22 Nov 2016, 14:37

Useless Medical aid

<p>Ive had my bloodstests done in August and my "wonderful" medical aid that doesnt adhere to regulations regarding PMB Conditions didnt pay. I lodged a complaint at Council for Medical schemes and are waiting! They also diodnt pay my consultations</p> <p>Lancet called this morning and the guy on the phone said to me that if I cant afford bloodtests I shouldnt have it! I really thought the medical aid will pay PMB Conditions....BUT WHAT A CHEECK to say that to me! I have cancer and decided not to have treatment because of this same issue...You have to fight for every account to be paid.</p> <p>This is ********* and unprofessional, and I will recommend that prospective members rather go to another medical aid</p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply22 Nov 2016, 17:26
Official

Good day

Thank you for alerting us to your concerns. We are looking into this matter and will revert.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply24 Nov 2016, 09:34
Official

Good day

We can confirm that as your complaint has been lodged with the Council for Medical Schemes, you will receive feedback from them once the query has been finalised.

We apologise for any inconvenience caused in this regard.

Kind regards

The GEMS online team