BS
Bajabulile S

1 reviews | Active since May 2017

01 Jun 2018, 17:01

Useless!!! and a bunch of liers

Since November 2017 we have been send and re sending documents to add a dependent on my current existing medical aid. below are email trends from this year and they never get back.

HELP!!!! From: Jabu Shabalala Sent: Friday, 25 May 2018 14:17 To: ********** ********** Subject: FW: My medical aid number ********** 77

ANY FEEDBACK??? THIS PROCESS STARTED IN NOVERMBER AND WE ARE STILL AT IT , LOOKING AND REQUESTING DOCUMENTS OVER AND OVER AGAIN!!!!

From: Jabu Shabalala Sent: Friday, 13 April 2018 11:54 To: ********** ********** Cc: ' Subject: FW: My medical aid number ********** 77

Good day,

Any news??? This is the 5th time I have been submitting this the other day the baby was soo sick and I couldn’t rush him to the hospital.

This incompetence can cause someone’s life!!!!….I am rather disappointed in the level of service as it seems to not exists, no feedback or any acknowledgement.

Please resolve this is really frustrating.

From: Jabu Shabalala Sent: Monday, 26 March 2018 11:37 To: ********** ********** Subject: My medical aid number ********** 77

Good day,

Please see attached birth certificate for addition of dependent. My medical aid number ********** 77 Contact numbers : ********** 207 or alternatively this email address .

Regards,

Maggie Shabalala

0
Replies (3)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply04 Jun 2018, 10:23
Official

Good day

Thank you for giving us an opportunity to respond to your concerns. We are looking investigating this matter and will get back to you.

Kind regards

The GEMS online team

BS
Bajabulile S's update06 Jun 2018, 14:27
Reviewer Update
I am still waiting for a reply
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply13 Jun 2018, 15:12
Official

Good day

Thank you for alerting us to your membership concerns.

We can confirm that upon receiving all the documentation required, the dependent’s membership was registered effective 1 June 2018 with a three month general waiting period.

We look forward to being of service to you.

Kind regards
The GEMS online team