Useless

Hi there. 3 months later and still no feedback from GEMS as to why a payment feom gems was reversed. The complaints consultant Luyanda Njomose just stopped answering my emails. He also gave me false information that claims were settled. After calling pathcare and the hospital I was informed that there are still ourstanding amounts to be paid. I am appalled by the customer service by gems. When I call an agent they say they will come back to me and then months later still nothing. This happened so many times. I received sms's that the issue is under investigation. That was months ago. Still no feedback. I have never encountered such a useless organization in my life. Will take this further with the medical ombudsman or relevant organization.