urgently need my chronic medication

I am a highly disappointed member i requested for my chronic medication to be deliver to my residential address on the 28/2/2025 i was advised my request has been processed i received 1 pack of my medication, i did a follow up call as i was running out of medication and i was contact by my previous dsp pharmacy to collect my medication- a lady informed me to cancel the order with the pharmacy and she would call me back on Monday- i am now out of medication i have not received a call form gems . i called in today to follow up i was advised the medication has been dispatched and it will be delivered with 2-3 days when i inquired if the order could not be fast tracked since i am out of medication she advised there is nothing they can do for me.