URGENT -- NEED AUTHORISATION -- GEMS UNRESPONSIVE.

I am a son of Mrs. Beryl Maureen Moll (Onyx member of GEMS), currently resident in Johannesburg. She is 84, and has advanced Alzheimer's. She needs dental work to be done. It is urgent because she is in pain. The dentist says that due to the Alzheimer's, a general anaesthetic is essential. I understand that pre-authorization will be needed. <br> <br> There is nothing on the GEMS website explaining how to get pre-authorization. So my brother wrote an email to GEMS on Friday January 29, 2016. GEMS rep**** automatically that they would respond in 48 hours. They did not. He wrote again on Feb. 1. No response. He wrote again to the complaints address of GEMS on Feb. 6, 2016, reminding GEMS that this is urgent and that our mother is in pain. Again no response.<br> <br> So in desperation I am airing our complaint via HelloPeter. We want (a) GEMS to explain on their website how to get pre-authorization; (b) GEMS to contact my brother BY EMAIL (since he and I live in the USA), responding to the request for information about how to obtain authorization; (c) GEMS to respond promptly and to award authorization, WITHOUT forcing us to go through HelloPeter.<br> <br> Sincerely,<br> Peter Moll