URGENT COMPLAINT: Medical Aid Terminated Without My Permission – This Is the Second Time

I am extremely upset and frustrated with the way my medical aid has been handled. My medical aid was terminated without my knowledge, permission or consent, and this is now the second time that this has happened.

I did not complete, sign or submit any termination form, nor did I give anyone permission to terminate my medical aid. What makes this even more concerning is that my September medical aid contribution was deducted from my account as normal.

Both of my children are currently sick, and my one-year-old baby is on chronic medication and suffers from a chest condition. Because my medical aid was terminated without any consultation or notification, I was unable to access his medication last night when he needed it. This is completely unacceptable and has placed my child's health at unnecessary risk.

I trusted my medical aid provider to ensure that my family would have access to the healthcare and medication we depend on. Instead, I am now left in a situation where I cannot use my medical aid even though my contribution for September was deducted.

This is not simply an administrative inconvenience. This directly affects my children's health and access to essential medication.

I urgently require:

A full explanation as to who requested or processed the termination. Proof of the alleged termination request or form, if one exists. Immediate reinstatement of my medical aid without any penalty or additional costs to me. Confirmation that my September contribution has been correctly allocated. Immediate assistance to ensure that my baby's chronic medication and necessary healthcare can be accessed.