Update Bank Details

Gems absolutely pathetic service, simple task of updating bank details, has become rocket science. From November 2025 being trying update bank details, all documents was sent and agent called in December to confirm bank details, he then said it sent to processing department.

From December have made maybe 2 or 3 calls every week, spoken to unlimited amount of agents, who transfer you to multiple team leaders, who all say different things and are completely lost themselves cause don't have one specific person to deal with directly. Will attach just a few Reference numbers: 12 Dec MH***7 Dec MH***9 Jan MH*** 19 Jan MH***6 Jan MH***

Even if go into walk-in gems facility at Durban, they say can't help must call in, which is absolutely nightmare. They are multiple service providers having same issue, not sure what way forward but this is a absolutely nightmare getting any help from Gems.