1 reviews | Active since Jul 2020
Unwillingness to assist customers with information
Struggling to get a list of chronic medicine. No one can assist me with this. I spoke to Ntokozo Nxumalo who was rude and unwilling to assist in any form whatsoever. this is truly an inconvenience and a nightmare. I have been on three calls in the past 30 - 45 minutes but still not assisted
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
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We look forward to receiving your positive feedback.
Regards, GEMS
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS