Unsatisfied member

I am very disappointed and sad about the way GEMS is treating me. My mother has me on her medical aid and she pays the adult fee for me. GEMS sent an SMS advising mum to submit documents stating that I am still a member without stating the importance of those documents since they still were debiting my membership money from mom's account. They cut me off the medical aid without informing us and even after they cut me off they debited my membership money. I was then reinstated in the medical aid but with terms and conditions that do not make sense. They said i cannot get admitted for the disease that I normally get admitted for until 12 months passes. Right now I need a blood transfusion, I am bleeding none stop but they said I cannot get it. So this means I must die just because GEMS fails to make members aware of the importance of documents and also being *****ed. If I die it will be in the hands of GEMS!