FM
Fraye M
1 reviews | Active since Apr 2018
20 Nov 2025, 08:04
UNSATISFACTORY-UNPROFESSIONAL - *********** SERVICE
UNPROFFESIONAL. ***********. NO ACCOUNTABILITY. NO REACHABLE MANAGEMENT. NO TURN AROUND TIME FOR AN ESCALATION. NO URGENCY TO ANY GIVEN SITUATION. EMERGENCY OR NOT. NO UNDERSTANDING OR CLARITY ON THEIR POLICIES.
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Gems (Government Employees Medical Scheme)'s replyOfficial
20 Nov 2025, 08:51Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply20 Nov 2025, 08:51
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS