UNSATISFACTORY SERVICE DELIVERY

I went to the doctor on 21 January 2015 and i discovered months later that the account was never paid. I followed up and was given numerous reasons and eventually got a message that the account would be process on 17 July. To my surprise, was never paid and i had to settle the account myself as i was on the verge of being handed over to the lawyers. As if that was not enough , i immediately sent my proof of payment for re-imbur*****t and i received an automated response that an agent will get back to me within 48 hours and 3 weeks later there is still no word from the medical aid. I then decided to do a follow up and after holding on the line for 30 minutes I am told that my email and fax requesting the reimbur*****t were never received and i should re-submit my documents and i will most probably get my money on the first week of September!